panaloko app Privacy Policy – How We Protect Your Personal Data

When you register and use panaloko app, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method details — for example, your GCash or Maya account number — in order to process deposits and withdrawals securely. During identity verification, we may request a copy of a government-issued ID such as a Philippine passport, driver's licence, or SSS card. Additionally, we collect technical data such as your IP address, device type, browser information, and session activity logs to maintain platform security and improve your experience. All information collected is limited to what is genuinely necessary for the purposes described in this policy.

We use the personal data we collect for the following purposes:

• To create and manage your player account on the panaloko app platform.
• To verify your identity and age in compliance with Philippine online gaming regulations.
• To process deposits, withdrawals, and other financial transactions in Philippine pesos (PHP).
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and respond to your enquiries.
• To send you important account-related notifications, such as transaction confirmations and security alerts.
• To improve our platform, personalise your experience, and conduct internal analytics.

We will only use your data for the purposes listed above. We do not sell your personalinformation to third parties for marketing or advertising purposes.

panaloko app does not share your personal information with third parties except in the limited circumstances described here. We may share your data with trusted payment processors — such as GCash, Maya, and local bank partners — solely to facilitate your transactions. We may also share information with identity verification service providers who assist us in confirming the authenticity of documents submitted during account registration. Where required by Philippine law or by a lawful order from a government authority or regulatory body, we are obligated to disclose relevant account information. In all cases, third parties who receive your data are bound by strict confidentiality obligations and are prohibited from using your information for any purpose beyond the specific service they provide to us. We do not share your data with advertisers, data brokers, or any unrelated commercial entities.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it. All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your information cannot be intercepted during transmission. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection for all Filipino players on our platform.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law and our internal compliance obligations. Financial transaction records are typically retained for a minimum of five years in accordance with anti-money laundering regulations applicable in the Philippines. If you request the closure of your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or for the resolution of outstanding disputes. Identity verification documents are retained only for as long as necessary to fulfil the purpose for which they were collected. Once the applicable retention period has expired, your data is securely deleted or rendered permanently unidentifiable.

As a player based in the Philippines, you have the following rights with respect to your personal data held by panaloko app:

• Right to access: You may request a copy of the personal information we hold about you at any time.
• Right to correction: If any of your personal details are inaccurate or incomplete, you have the right to request that we update them.
• Right to erasure: Subject to legal retention requirements, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to object: You may object to certain types of processing, such as the use of your data for analytics or profiling.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used format so that you can transfer it to another service provider.

To exercise any of these rights, please contact our support team directly. We will respond to all valid requests within the timeframe required by applicable Philippine data protection legislation. Please note that some requests may be subject to identity verification before we can process them.

panaloko app uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in securely, and understand how players navigate our site. We use strictly necessary cookies to ensure the platform functions correctly, as well as analytical cookies that help us measure usage patterns and improve our services. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. By continuing to use panaloko app after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine laws and regulations. When we make significant changes, we will notify registered players via email or through a prominent notice on the platform. The date of the most recent revision is displayed at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of panaloko app after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact us to request account closure.